Litchdon Medical Centre
Welcome to Litchdon Medical Centre
AccuRx Patient Triage
You can receive help, advice and treatment for your health problems at a convenient time for you and your lifestyle.
Patients can access safe and efficient advice for lots of health conditions and symptoms on our AccuRx website 24/7.
If you need further advice or think you may require treatment you can now consult with your GP online! All you need to do is fill out a simple form about your problem and a GP will get back to you within 5 working days.
You can also request sick certificates (sick/fit notes), discuss recent tests or get help for other administrative issues at a time that is convenient for you.
Your GP will text or email you back within 5 working days unless a different method of contact is more appropriate. Please ensure we have a verified email address and telephone number saved on your record so your GP is able to get back to you.
Your completed form will be sent to your registered GP unless they are unavailable. If your registered GP is absent your form will be forwarded to an available GP who will get back to you within 5 working days.
You are unable to book appointments and we cannot take orders for repeat medications via AccuRx, however you are able to do this online by registering with Systm Online and using the buttons at the bottom of this page.
To see how AccuRx works, watch this video.
Please note - AccuRx is not suitable for emergency or severe health problems.
COVID-19 VACCINATION BOOSTER PROGRAMME
Booster vaccines are being offered to people at greatest risk of COVID-19 in the latest phase of the vaccine programme.
If you are eligible for a booster you will be contacted by the national vaccination team.
If you have not yet had any covid vaccinations and would like to start then please book or visit the walk in clinics.
Book a vaccination appointment online by clicking on the link below, or by calling 119.
Patients are advised to wait 6 months since their previous dose to get maximum protection from a booster, although the minimum interval is 3 months.
The surgery is no longer part of the vaccination programme so please do not contact us to book a covid vaccination appointment.
Details of available walk in clinics can be found by clicking on the link below.
For dates and times of the vaccine clinics at Barnstaple (Tesco Express car park), click here.
For any queries about vaccinations you can contact
Telephone; 01752 398863
NOTE: Immunocompromised patients who require a 3rd or 4th dose, you must take your letter/text with you as proof of eligibility.
We have ordered all of our flu vaccines for everyone who is eligible and will be running clinics in October in the practice.
We will contact you to invite you to a clinic nearer the time so please don't contact the practice as we will contact you.
Please click on the link below to view the latest copy of our patient newsletter.
Covid secure measures in the practice
we are maintaining our covid secure measures within the practice in line with NHS infection control guidance.
Patients are generally no longer required to wear a face mask in health care settings.
EXCEPT patients with respiratory symptoms/coughs/potential covid symptoms who are required to attend the practice still need to wear a face mask or covering unless medically exempt.
All other patients are not required to wear a face mask unless this is a personal preference that you wish to continue to do so.
Social distancing –
Social distancing is also no longer required in healthcare settings, but please leave space where possible and respect people’s personal preference.
GP Appointments -
We are continuing to offer a mix of telephone appointments and face to face appointments. If you need to make an appointment, please ring us and the admin team will ask you some questions that the GPs wish them to ask to ensure you are given the most appropriate type of appointment.
Still only come to the practice if you have a booked appointment or are collecting something.
All other contact should be done via the telephone, online access, or Patient Triage.
Please drop off repeat prescription slips into the outside red post box.
Covid 19 Information
To access the most up to date national guidance click on this link
NHS APP/Covid Pass not showing your vaccines
Please use this link for information on what to do as the practice cannot change any thing our end and it has to be done via this route
If your vaccine record is missing information or is wrong:
- Call 119.
- Select option 1 (England).
- Select option 4 (To report an issue with your COVID vaccination record).
- Ask to speak to the Vaccination Data Resolution Service (VDRS). You should get a call back within 21 days.
How to apply for and receive your COVID Pass medical exemption
Phone the NHS COVID Pass service on 119 to ask for an NHS COVID Pass medical exemptions application form. You can also call to find out more information about COVID Pass medical exemptions.
If you’re eligible to apply, you’ll get an application form by post. You should not ask your GP for an application form. If you do go to your GP before you get your application form you’ll be asked to call the NHS COVID pass service on 119.
- Return your application form to the GP or relevant clinician stated on the form. Your application will be clinically reviewed by your doctor, specialist or midwife. Your GP, specialist or midwife may ask to speak with you if needed, but you won’t need to book this when you submit your application.
For more information please click the link below
General Practice Data for Planning and Research (GPDfPR)
The data in patient’s medical records at GP practices is used every day to support health and care planning and research in England, helping to find better treatments and improve patient outcomes for everyone. NHS Digital has developed a new way to collect this data, called the General Practice Data for Planning and Research data collection.
NHS Digital has engaged with the British Medical Association (BMA), Royal College of GPs (RCGP) and the National Data Guardian (NDG) to ensure relevant safeguards are in place for patients and GP practices.
NHS Digital will not collect patients’ names or addresses. Any other data that could directly identify patients (such as NHS Number, date of birth, full postcode) is replaced with unique codes which are produced by de-identification software before the data is shared with NHS Digital.
Further information about the service can be found here
As a patient, you have the right to opt out of your data being used in this way. There are two types of opt outs for patients:
Type 1 Opt Out
This stops patient information leaving the GP Practice for any reason other than direct patient care. To do this, patients need to complete the Type 1 Opt out Form and return to us. NHS Digital are not setting a specific starting date for the collection of data.
To download the opt out form, click on the PDF file below, you can email your opt-out form to us but it must be signed.
Type 1 Data Opt Out Form
The National Data Opt Out
This stops your confidential patient information (collected from any health organisation) being sent from NHS Digital to another organisation for any reason other than your own care and treatment (for example, auditing, resource planning). To do this, patients need to click on the link below. This is something we cannot do for you in the surgery.
All our phone calls are recorded for training and quality purposes.
Find your NHS Number
It can be very useful to know your NHS number, but it is especially useful to know it now for the Covid Vaccination Programme. You no longer need to contact your GP Surgery if you don't know it - please click on the link below.
NHS login & the NHS App
NHS login can be used by the public to securely access their health and care information wherever they see the NHS login button (such as the NHS App, eConsult, gov website). Click here for more information regarding NHS login and how to set it up.
The NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet like viewing your health record, sharing your covid-19 status, booking GP appointments, ordering repeat medications and much more. Click here to see the full list of available services you can access when using the NHS App.
Below is a short video all about NHS login:
Join a COVID-19 clinical trial
The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join if:
You have had these symptoms for fewer than 15 days:
- a continuous new or worsening cough
- and/or a high temperature
- OR have a positive test for SARS-Co-V2 infection with COVID-19 symptoms in the past 14 days
- You are aged 50 to 64 with a pre-existing illness
- You are aged 65 and above
Patients can self-refer into the trial, there isn't a need to go through your GP.
To find out if you are eligible and to join visit: www.principletrial.org or call the Trial Team on 0800 138 0880.
Contact your Dental Surgery for any Dental problems
If you have any dental problems please contact your dentist or an emergency dentist and not the surgery. GPs are not trained or legally able to provide dental care.
For advice on:
Dental Abscesses - click here
Toothache - click here
The surgery is now an accredited Armed Forces veteran friendly GP Practice. This means as part of the health commitments of the Armed Forces Covenant, we have a dedicated clinician who has specialist knowledge of veteran specific health services. This is important in helping ex-forces to get the best care and treatment.
The Veterans' Gateway
Veterans' Gateway is for any ex-service personnel and their families looking for advice or support, 24 hours a day. It is the first point of contact to a network of military and non-military partner organisations to help veterans and their families find exactly what information, advice and support they need, when they need it. For more information visit the Veterans' Gateway website or call 0808 802 1212
Litchdon Medical Centre CQC Rating
We have received our rating following the inspection which took place in November 2019. We are delighted to announce we were awarded the rating of Outstanding! We are extremely pleased with the outcome and would like to thank staff and patients for their contribution and feedback.
To view our report, please click on the PDF Document below or click on the link to the CQC website.
CQC Inspection Report Litchdon Medical Centre
More details can be found under the 'CQC Information' page located under Further Information, just to the right of this message.
CQC update 2022
"We carried out a review of the data available to us about Litchdon Medical Centre and we have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service. If you have concerns about the practice you can give feedback on this service".
Care Quality Commission
The team at Litchdon Medical Centre share these values and wish to demonstrate them in our daily work:
- Compassionate Care – Patients, carers, relatives and staff are treated with kindness, respect and dignity. Empathising with others to make them feel valued.
- Holistic well-being – Engaging with the whole person; considering their physical, mental and emotional well-being.
- Positive reliable teams - Professional, friendly, and approachable teams built on loyalty and trust.
- Active listeners - To listen to the views and feelings of patients, carers, relatives and staff, by recognising verbal and non-verbal signals so that everyone feels supported.
- Family focussed -Acknowledging and respecting the role of the individual and family in any intervention.
Litchdon Medical Centre Mission Statement
Providing quality healthcare by valuing both patients and staff in a supportive and sustainable environment.
Welcoming New NHS Patients
We are taking on new patients so if you wish to join the practice please contact us to register.
With patients' needs at the heart of everything we do, our website www.litchdonmedicalcentre.co.uk has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
You can have on line access to login to your records to easily book appointments, cancel appointments, check apointments, request repeat prescriptions or view some of your medical record.
To get a login please ask the Healthcare Administration Team who can easily set this up for everyone over 18 years of age and just need to see a form of photo ID.
There are also apps available for both Android and in the Apple App Store to enable access to your records - just search your App store for SystmOnline.
We are now using a messaging system to mobiles and landlines to contact you to remind you about appointments and to invite you to clinics such as flu vaccinations or others as appropriate.
To help us with this please make sure that the Healthcare Administration Team have your up to date land line and mobile telephone numbers.
For information about the surgery, helpful health information and advice you can also follow us on facebook or twitter.
Visit us on Facebook
Follow us on Twitter
National Patient Survey Results 2022
Thank you to everyone that took part - click on the link below to see how Litchdon has done!
National patient survey results
Practice Overview (gp-patient.co.uk)
Patient Experience (gp-patient.co.uk)
General Data Protection Regulations (GDPR)
GDPR regulations came into force in May 2018. Find out more under our section 'sharing your medical information' on the further information list to the right of this.
Extended surgery hours
Primary care has the opportunity to extend the hours for patient appointments. This includes starting at 8am, evening clinics till 8pm and some weekend mornings.
Litchdon provide one Monday morning GP clinic that starts at 8am, we run an extra evening GP clinic every Wednesday till 8pm and we will take part in the rota across North Devon to provide some weekend morning GP appointments.
We continue to offer all our usual appointments during the week including our current evening clinics each week on a Wednesday and Thursday.
Litchdon patients can also use any of the evening and weekend appointments provided across North Devon run by other practices - just ask our Healthcare Administration Team who can book these for you.
There are also no changes to the Primary Care out of hours service, so for any urgent health concerns please contact 111 or 999 as before.
Green Impact Award
We are delighted to announce that in July 2018 we won the Gold award for this national scheme to encourage organisations to be green and sustainable - to achieve this award we had to demonstrate thing like how we recycle as much as we can, save paper, save water, use our solar panels and how we link with the community and voluntary sector for something called social prescribing. We have a co-ordinator in the practice who can sign post people to get help and support from voluntary agencies, the local library, local sport activities and many more options. If you talk to your GP and feel something like this would help then your GP will ask the co-ordinator to contact you.
The Barnstaple Alliance is a voluntary association of the four General Practitioner surgeries: Brannam, Fremington, Litchdon and Queens.
Whilst retaining our independent surgeries, we are working together on collaborative projects to improve and develop our healthcare services and care given to patients. To find out more please visit our website
We have joined the MINDFUL EMPLOYER charter
This is the charter for employers who are positive about mental health and is a voluntary agreement seeking to support employers in working within the spirit of its positive approach. The charter is one element of the MINDFUL EMPLOYER® initiative which is aimed at increasing awareness of mental health in the workplace and supporting business in recruiting and retaining staff.
MINDFUL EMPLOYER is a UK-wide initiative run by Workways, part of Devon Partnership NHS Trust. More information at www.mindfulemployer.net
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and support staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
Pharmacists can help with certain minor ailments and conditions, to save you having a GP appt. You can go straight to your pharmacy for help with things like coughs, colds, sore throats, fever, earache, threadworm, thrush, blocked nose, hayfever, atheletes foot, diarrhoea, cold sores, skin rashes, mouth ulcer and much more.....ask your pharmacist first.
Our premises have been developed to meet all current requirements as established under the Disability Discrimination Act.
We have a car park for patients calling at the surgery. There is considerable pressure on parking spaces at busy times, so please avoid leaving your car for longer than is strictly necessary.
Patient Participation Group (PPG)
Sue Matthews, Chair person of the PPG and Rosie Haworth-Booth Secretary of the PPG.
The practice is committed to improving the services we provide to our patients. To do this, it is vital that we hear from people about their experiences, views and ideas for making services better. The Patient Participation Group is an independent group and you can become involved by contacting Rosie Haworth Booth on 01271 830267, or leave a note addressed to Rosie or Sue at Reception.
Future PPG meeting dates where everyone is welcome will be shared when arranged.
Healthwatch Devon is the independent consumer champion for health and social care covering the largest local authority area in the South West of England. They take your experiences of using health and care services and share them with those who have the power to make changes happen.
Stay up to date with the latest health and social care news in Devon and share you experiences by visiting www.healthwatchdevon.co.uk
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